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Privacy Policy

Last Updated: November 10, 2025

This Privacy Policy explains how EV3 Mobile Platform ("we", "us", "our") collects, uses, and protects your personal information when you use our mobile and web services.

1. Information We Collect

We collect the following information:

  • Account Information: Name, phone number, email, and password.
  • Wallet & Payment Data: Transaction history, payment methods (handled securely via our payment processor).
  • Usage Data: Charging sessions, locations, timestamps, and consumption details.
  • Device & Log Data: App usage analytics, IP address, and device identifiers.

2. How We Use Your Information

We use your information to:

  • Provide and improve our Services
  • Process transactions and manage wallets
  • Authenticate users and prevent fraud
  • Send important notifications (e.g., session updates, balance alerts)
  • Analyze platform performance

3. Data Sharing

We may share data with:

  • Payment processors (e.g., Hubtel) for secure transactions
  • Mapping and notification providers (e.g., Google Maps, SMS/email services)
  • Regulatory authorities when required by law

We never sell your personal information.

4. Data Security

We use encryption, access control, and regular security audits to protect user data. Sensitive data (like wallet transactions) is transmitted securely and stored using industry-standard practices.

5. Data Retention

We retain user data only for as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes or enforce agreements

6. Your Rights

You can:

  • Access and update your account data
  • Request account deletion
  • Withdraw consent for data processing (which may limit service functionality)

To exercise these rights, contact us at support@ev3africa.com.

7. Cookies and Tracking

We use cookies and analytics tools to improve performance and user experience. You can manage cookie preferences via your device or browser settings.

8. Updates to This Policy

We may update this policy from time to time. Major updates will be communicated via in-app notifications or email.

9. Contact

For any inquiries or privacy-related requests, contact us at:

📧 support@ev3africa.com

🏢 JR75+QF9, Osu Badu St, Dzorwulu.